These conditions of sale are concluded, on the one hand, by DRONAGE S.à r.l.-S, a simplified limited liability company whose registered office is located at 33, rue Charles Kieffer in L-8389 Grass (Grand Duchy of Luxembourg), registered in the Luxembourg Trade and Companies Register under number B234351 (hereinafter "Dronage") and, on the other hand, by any natural or legal person (hereinafter "Purchaser") wishing to make a purchase via www.dronage.eu (hereinafter the "Site").
These General Terms and Conditions of Sale (hereinafter referred to as "GTCs") are intended to define the conditions under which Dronage makes technological tools used for Purchasing available to Purchasers, as part of the Services.
These terms and conditions of sale are intended to define the contractual relationship between Dronage and the Purchaser as well as the conditions applicable to any purchase made through the Site, whether the Purchaser is professional or consumer.
The acquisition of a good or service through this Site implies an unreserved acceptance by the buyer of these GTC.
These GTC shall prevail over any other general or special conditions not expressly approved by Dronage.
Dronage reserves the right to modify its GTC at any time. In this case, the applicable conditions will be those in force at the date of the order by the Purchaser.
Characteristics of the goods and services offered
The products and services offered are those listed in the catalogue published on the Site.
Each product is accompanied by a description established by the supplier. The photographs in the catalogue are as accurate as possible but cannot ensure perfect similarity with the product offered, particularly with regard to colours.
These products and services are available while stocks last. If, despite its efforts, all or part of the items are unavailable, Dronage will inform the Purchaser by email as soon as possible and offers him the possibility to choose between waiting or cancelling the order of the unavailable items without charge. Available items will be delivered normally.
The prices of products and services displayed on the site are indicated in euros including all taxes (VAT and other applicable taxes).
The seller reserves the right to modify its prices at any time. Nevertheless, the prices applicable to the order are those in force at the time of confirmation of the order.
The prices indicated do not include the costs of order processing, transport, delivery and payment as long as they take place in the geographical areas provided below.
Dronage offers delivery charges via Mondial Relay for orders exceeding 99 euros after discounts and promotions and being eligible for this carrier.
Online sales of products and services presented on the seller's website are reserved for buyers residing in Europe and for deliveries required in these geographical areas.
The buyer, who wishes to buy a product or service must necessarily:
- fill in the identification form on which he will indicate all the requested contact details or give his customer number if he has one,
- fill out the online order form giving all the references of the selected products or services,
- validate his order after checking it,
- choose the carrier and delivery method of your choice according to those offered,
- make the payment under the conditions provided for,
- confirm his order and payment.
The confirmation of the order implies acceptance of these GTC, the acknowledgement of having full knowledge of them and the waiver of the right to invoke its own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signing and accepting the operations performed.
Dronage will communicate by email confirmation of the registered order.
Right of renunciation
In accordance with the law, the consumer has the right to notify DRONAGE that he wishes to cancel his purchase, without penalty and without stating any reason, within 14 days of the date of delivery of the products or the date of conclusion of the service contract. This right of renunciation does not belong to the Professional Purchaser.
Within this period, the consumer must notify his intention to cancel his purchase by email firstname.lastname@example.org or by post (date as postmark) to be sent to the following address:
DRONAGE S.à r.l.-S
33 rue Charles Kieffer
Here is a model of a Withdrawal Form
The products must be returned in their original packaging, undamaged, with all their accessories, the user manual.
The products thus returned must not have been unpacked, unsealed, used in any way.
Incomplete, damaged, damaged or soiled goods by the customer will not be taken back.
Payment is made by credit card (MasterCard, VISA) or payment card (Bancontact, Maestro) or via PayPal. The items ordered remain the exclusive property of Dronage until full payment of the order by the Purchaser.
No payment data (example: credit card number) is recorded by Dronage. You will be redirected either to the site of the bank that issued the card or to the Paypal site.
Deliveries are made to the address indicated on the purchase order which can only be within the agreed geographical area.
The goods are transported at the risk of DRONAGE until the delivery of the goods to the delivery address specified by the Buyer. From that moment, the Buyer assumes sole risk.
Delivery times are given for information purposes only; if they exceed 60 days from the date of dispatch, the contract of sale may be terminated and the Buyer reimbursed.
For consumers, the seller guarantees the products he sells and the services he offers are in accordance with the law in force at the time of purchase. In the event of non-conformity of a product sold found within 2 months of delivery of the good, the consumer must notify the seller as soon as possible and accurately by registered letter or by email to email@example.com.
This warranty only covers defects in conformity existing at the time of delivery of the goods. Defects or damage due to misuse, such as water damage, oxidation, falling or impact, negligence and wear and tear, are not covered by the warranty. Similarly, repairs carried out by technicians not approved by the supplier will result in the cancellation of the warranty.
The invoice or delivery note serves as a guarantee and must be kept by the consumer and produced in original.
If the product is used for non-private purposes, the manufacturer/supplier's limited warranty conditions are in effect.
Dronage, in the online sales process, is only bound by an obligation of means; its liability cannot be held liable for damage resulting from the use of the Internet network such as data loss, intrusion, viruses, service interruption, or other involuntary problems.
The data on the site are also given in good faith. Links to manufacturers' and/or partners' websites are provided for information purposes only. The seller cannot be held responsible for the information coming from these sites.
All elements of the Site are and remain the intellectual and exclusive property of the Site.
No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or sound.
All simple or hypertext links are strictly prohibited without Dronage's express prior written consent.
The parties accept, in the context of their relations, electronic means of proof (e. g. email, computer backups, etc.).
In case of dispute, we invite you to contact us so that we can help you.
You also have the possibility to use the conciliation system set up by Europe: http://ec.europa.eu/odr
The GTC are governed by the law of the Grand Duchy of Luxembourg. Any dispute relating to their interpretation and/or execution falls within the jurisdiction of the Tribunal d'arrondissement de Luxembourg.